Last updated: 2 September 2026

This Refund and Cancellation Policy applies to purchases made through www.pharmacycy.com

  1. Cancelling an Order Before Dispatch

If you wish to cancel or change an order, please contact us as soon as possible:

Please include your name and order number.

If your order has not yet been dispatched, we will cancel it and issue a full refund. If it has already been dispatched, cancellation may no longer be possible, but you may request a return under the conditions below.

  1. Right of Withdrawal

Consumers purchasing online generally have the right to withdraw from their purchase within 14 calendar days without providing a reason.

The withdrawal period begins on the day you, or a person nominated by you other than the courier, receives the goods. If an order is delivered in separate shipments, the period begins when the final item is received.

To exercise your right of withdrawal, you must notify us before the 14-day period expires by emailing info@pharmacycy.com. Please provide:

  • Your full name
  • Order number
  • Products you wish to return
  • Date the products were received
  • A clear statement that you wish to withdraw from the purchase

After notifying us, you must return the products within 14 calendar days. We will provide you with the appropriate return address and instructions.

  1. Conditions for Returns

Products should be returned:

  • In their original condition and packaging
  • With all seals, labels, instructions and accessories included
  • Without signs of use beyond what is reasonably necessary to inspect the product
  • Securely packaged to prevent damage during transportation

You may inspect a product as you would in a physical shop. However, you may be responsible for any reduction in its value resulting from unnecessary handling or use.

Proof of purchase or the relevant order number must be provided.

  1. Products That Cannot Be Returned

For health, hygiene and safety reasons, the right of withdrawal may not apply to:

  • Sealed products that are unsuitable for return due to health protection or hygiene reasons once their seal has been opened
  • Opened or used cosmetics, personal-care or intimate-care products
  • Opened medical devices, supports or other hygiene-sensitive products
  • Products that deteriorate or expire rapidly
  • Temperature-sensitive products where correct storage conditions cannot be confirmed
  • Personalised or specially ordered products
  • Any other products excluded from the right of withdrawal under applicable law

Medicines, food supplements and health-related products may only be returned when legally permitted and when their packaging, protective seals and storage conditions meet the applicable safety requirements.

These exclusions do not affect your legal rights when a product is faulty, damaged, incorrectly supplied or not as described.

  1. Return Delivery Costs

When returning an unwanted product under the right of withdrawal, the customer is responsible for the direct return delivery cost.

We recommend using a tracked delivery service and keeping proof of postage. PharmacyCY is not responsible for products lost or damaged while being returned by the customer.

If the product is faulty, damaged during delivery or incorrectly supplied, PharmacyCY will cover the reasonable return delivery cost or arrange another suitable return method.

  1. Refunds

Once your return is received and inspected, we will inform you whether the return has been approved.

Approved refunds will be issued using the original payment method, unless another fee-free method is expressly agreed.

For a valid withdrawal of the entire order, the refund will include the price paid for the returned products and the cost of the least expensive standard delivery method offered at checkout. Additional charges for express, premium or alternative delivery options are not refundable.

We will process the refund without undue delay and no later than 14 days after receiving your withdrawal notice. However, we may withhold the refund until we receive the returned products or proof that they have been sent back, whichever occurs first.

After the refund is processed, your bank or payment provider may require additional time for the funds to appear in your account.

  1. Faulty, Damaged or Incorrect Products

Please inspect your order as soon as it arrives.

If a product arrives damaged, faulty, incomplete or different from what you ordered, contact us at info@pharmacycy.com and provide:

  • Your order number
  • A description of the issue
  • Clear photographs of the product, packaging and delivery label

Please notify us within 48 hours of delivery where reasonably possible. This notification request does not limit any statutory rights you may have.

Depending on the circumstances and applicable consumer law, we may offer a replacement, repair, price reduction or refund.

Do not dispose of a damaged or incorrect product until we have reviewed your request and provided instructions.

  1. Refused or Uncollected Deliveries

If an order is returned to us because the customer refused delivery, provided an incorrect or incomplete address, or failed to collect it, any refund may be reduced by the reasonable delivery and return costs incurred.

This does not apply where the refusal was caused by our error or where mandatory consumer law provides otherwise.

  1. International Returns

Customers returning products from outside Cyprus are responsible for return delivery costs, customs documents, taxes and any import or handling charges, unless the return is caused by a faulty, damaged or incorrectly supplied product.

Original customs duties and taxes are generally controlled by the destination country and may need to be reclaimed directly from the relevant customs authority.

  1. Sale and Promotional Products

Products purchased during a sale or promotion have the same statutory return rights as products purchased at their regular price, subject to the exclusions stated in this policy.

Where a returned product formed part of a bundle, multi-buy offer or free-gift promotion, all associated products or gifts may need to be returned. Otherwise, the refund may be adjusted to reflect the remaining products.

  1. Contact Us

For cancellations, returns or refund enquiries, please contact:

PharmacyCY
Website: www.pharmacycy.com
Email: info@pharmacycy.com
Telephone: +357 99 316998